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Environmental, Social and Governance Policy

WCL Management Services recognises the importance of responsible & effective Environmental, Social and Governance (ESG) practices as part of our responsibility to our clients, communities, people and the environments in which we operate.

Our purpose is to shift mindsets through effective industry leadership to enact positive change. Our approach is structured around key areas of focus, that support our purpose and we consider to be material to our business.

Our key focus areas include:

  • Environmental Impact and Sustainable Practices

  • People and Workplace Culture

  • Supporting our Community through ESG Leadership



WCL Management Services understands that by using resources in a sustainable and transparent manner delivers positive environmental benefits, whilst delivering positive outcomes for our profit and reputation within our stakeholder network. WCL is committed to ensuring our environmental impact is identified and managed responsibly across our business activities and relationships.

Our environmental management system seeks to implement best practice in understanding how our various businesses and activities impact the environment and through a commitment to continuous improvement and investment; provide assurance to our community that we are constantly evolving and improving as an organisation. The environmental impacts from our operations primarily relate to emissions from our fleet, the resources we consume in our various sites around the country and from travel partners.

Our commitment to managing these impacts include monitoring and reducing resource use, investing towards carbon neutrality and improving the sustainability of our supply chain through innovative and sustainable workplaces.

Our commitment to reduce resource consumption include energy efficiency measures, investment in hybrid vehicle technology, waste & water management and carbon offsetting.

Our staff & stakeholders share responsibility for identifying and managing environmental risks as part of normal business practice.


WCL Management Services recognises that our people make the difference. Our commitment to attracting, supporting, developing and retaining talented individuals, providing opportunities for career-long learning and development and providing safe workplaces within an inclusive culture that values diversity is what sets us apart from our competitors.

We support our people to realise their potential and our commitments to ensure we remain innovative, kind and maintain a culture that allows our people to continue to meet the evolving needs of our stakeholders.


WCL Management Services’ approach to corporate governance is to deliver transparent & accountable services through a structured approach across our clients, community and our people. We understand the increasing stakeholder expectations of sound corporate governance as part of the broader responsibility to our clients and the communities in which we operate.

We are in the people business - it is the way our people deliver that defines us.

We continue to invest time and resources into our codes of conduct, ethics and defining to our staff the way we operate. The code of ethics is modelled upon best practice methods across industries and is supported by policies, procedures and protocols which are independently reviewed every year to ensure we are using the latest information & practices for the betterment of our team.

We are committed to conducting our business in accordance with all applicable laws and regulations and in a way that enhances our reputation and supports our business purpose.

Environmental Impact & Sustainable Practices

Environmental Management System (EMS)

Our EMS has been developed to align to ISO 14001 which provides assurance to our staff, clients & stakeholders that these systems are certified to industry-leading levels, whilst identifying key environmental issues, impacts & mitigation strategies across our operations. Our EMS also forms a key part of our continuous improvement & investment strategy.

Leadership and Commitment

Our environmental goals and targets are set annually as part of the strategic planning process, resulting in Key Performance Indicators that are assessed throughout the year. These goals & targets are often influenced by our clients own environmental commitments and we work in partnership with our clients to align our environmental goals wherever possible.

Environmental Policy Summary

WCL Management Services is committed to protecting our environment through transparent, sustainable and structured practices.

To minimize environmental impacts concerning our activities and services, through best practice we will:

  • Design, implement and invest in systems designed to comply with legal requirements for environmental management across our operations

  • Prevent pollution, reduce waste and minimise the consumption of resources

  • Invest in our people to provide education, training and drive to act and lead others in an environmentally responsible manner

  • Encourage effective supply chain management including environmental protection among suppliers, subcontractors and stakeholders

WCL Management Services is committed to investment in continuous improvement across our organisation. This Policy is only a small part of this commitment and is communicated to all staff, contractors and suppliers as part of our business practices.

Organisational Roles and Responsibilities

WCL Management Services outlines the responsibilities for our staff pertaining to environmental management are detailed in their individual role description statements. In addition, the responsibilities regarding EMS procedures are listed below.


  • Developments of policy, goals and targets

  • Review identified issues/ risks

  • Set Key Performance Indicators

  • Allocating resources for implementation of management plans


Employees and Contractors

  • Identifying environmental issues within their work area and implementing control actions

  • Be active in communicating incidents, environmental issues and supplying feedback



Our people maintain their commitment to the environment through consistent and relevant communication across the organisation. Examples of this include:

  • Environmental Policy – The Environmental Policy is included in our Staff handbook and displayed on internal company websites.

  • Induction – our Integrated Training System (ITS) allows the environmental module within the induction process to be continually updated to cover key environmental compliance requirements & obligations across our sites and operations

  • Targets – our people understand their environmental targets relevant to their role descriptions based on inclusive and transparent consultation, structured reporting and fairness

  • Sub-Contractor briefings and work planning meetings are itemized to outline our key environmental requirements are completed as part of the preparation for all services across the organisation



Without effective communication, our people & our stakeholders can’t deliver on our commitment to leading ESG practices across the transport industry. At WCL Management Services, it is critical for our team to know about the current issues and the business’s position with respect to the management of these strategies across our portfolio.

Across the organisation, we all have a commitment to effective ESG practices, regardless of the position we hold. Training, communication, investment and support are all fundamental to delivering safe and environmentally acceptable solutions, maintain our awareness, comply with our obligations and educate our stakeholders on accountable environmental management.

Performance Evaluation

A journey of continuous investment, measurement, analysis and evaluation

Our environmental management systems are based upon processes, measurable outcomes and tangible links to our risk and safety management systems. These links include:

  • Risk reviews that recognize our environmental impact

  • Business planning process

  • KPI’s linked to positive environmental outcomes

  • Risk management process

Our focus of these processes is to demonstrate how our team assess our environmental performance.

Internal Audit Program

As part of our commitment to ISO 14001, our team conduct an annual internal audit of the EMS based on proven and independently-developed methods which are outlined below. The EMS internal data is maintained to provide information to review the effectiveness of the Environmental Management System and to ensure that processes are effective and being followed – delivering on our commitment to continuous improvement.

Social Factors and Sustainable Practices

Our People and Our Places

At WCL Management Services, our people make the difference. We are committed to attracting, motivating, developing and supporting talented people, providing opportunities for career-long learning and development and providing safe workplaces within an inclusive culture that recognizes and values every individual as part of a team.

We strive to create an environment where continuous learning through challenging the way we deliver services, looking at how we can do better; and providing an environment where our team can innovate is reflected across everything we do.

We invest in our teams’ development by providing opportunities to build on the skills and behaviours required for long term organisational success and also through new opportunities that compliment and add value across the organisation.

We invest significant time and effort into our culture to create an environment where people are kind, feel supported and bring humour to the workplace. It is only within this environment that we can then reinforce the ongoing importance of sustainability and creating positive change across our industries.

We support our people to realise their full potential, take a risk and be innovative. Our ongoing commitment to our people ensures we remain responsive, sustainable and continue to evolve to meet the needs of our stakeholders.

Health, Safety and Wellbeing

Our commitment at WCL Management Services is that everyone goes home safely every day. We understand that effective Health & Safety systems are integral to successfully supporting our team. We seek to operate across environments that are free from harm through maintaining high WHS standards and performances across all our activities.

We are proud of our safety record and encourage our team to speak up on any actual or potential health and safety issues.

The retention of our team is a key indicator of our inclusive culture where people feel engaged, supported and challenged.

Diversity and Inclusion

WCL Management Services is committed to workplace diversity & inclusion which delivers opportunities to enhance our services through the experiences of our team, foster innovation and continue to meet the evolving needs of our stakeholders.

Our broad range of experiences, skills and values are key strengths and critical to the wide range of services we deliver. We are committed to:

  • attracting the best candidates from a wide range of backgrounds

  • applying a transparent and accountable selection processes

  • providing a workplace that is supportive and inclusive of all individuals

  • providing a workplace environment that supports people to reach their full potential


Corporate Governance

Our Conduct and Our Ethics

WCL Management Services strives for excellence across every service, every client, every time. We are committed to realising opportunities for our team while meeting the expectations of sound corporate governance - it is the way we deliver that defines us.

Our Code of Conduct and our Code of Ethics go hand-in-hand to provide certainty to our team, our clients and our stakeholders that our team are professionals who are committed to the highest standards and these standards are demonstrated across everything we deliver

Our approach to corporate governance is to:

  • Use proven frameworks of rules, relationships, and processes to direct & control our decision making and management of our organisation

  • Understand that 'Governance' is different to 'Management'. Our directors have an obligation for effective Governance and are accountable for oversight, setting the strategy, managing our risk tolerance, policy, and culture. Our Management team are all about executing day-to-day operations.

  • Our clients expect effective governance and this is crucial for to our success. It ensures appropriate exercise of authority and accountability, provides assurance and identifies opportunities to improve & evolve.


Corporate Governance Framework

Code of Ethics

Be Inclusive
We welcome and support people of all backgrounds and identities. This includes but is not limited to members of any sexual orientation, gender identity and expression, race, ethnicity, culture, national origin, social and economic class, educational level, colour, immigration status, sex, age, size, family status, political belief, religion, and mental and physical ability.

Be Kind
We all depend on each other to achieve the very best service as a team, as a company. Our culture fosters an environment where people understand that their decisions will affect clients and other team members, and that we take those considerations into account when making decisions.

Be Respectful
An environment where we all agree, all the time doesn’t challenge the norms, encourage people to be innovative or achieve high levels of service delivery. We encourage healthy discussions about different ways to operate and understand that the team won’t all agree all the time, we make mistakes every day but none of this is at the expense of others.

Be Accountable
We are accountable for all our actions, to our clients, our team and the communities we service. We never compromise our standards, we take responsibility for our actions and everything we say and do is on record. We make decisions we are proud of and that we stand behind.

Be Honest
We act with honesty and integrity and understand that one of the greatest challenges we face is to earn the trust and respect of our clients and our community. We understand that trust is the hardest thing to earn, and the easiest to lose.

We do what we say we will do

We act professionally and have the maturity to speak up when we make a mistake or see something that doesn’t seem right.

Code of Conduct

Our Code of Conduct outlines what we expect of our team in their daily interactions with each other, with our clients and with our communities. The code of conduct is based on the principals of our code of ethics that guide the way we make decisions and we expect that everyone understands and manages their individual responsibilities, including any associated risks and obligations.

Every team member is required to:

  • Understand and comply with policies, procedures and systems

  • Be upfront, honest & accountable

  • If there is an issue, tell us in a timely & professional manner. If you think you have a solution, even better, we will work together to resolve it

  • Keep our IP confidential

  • Learn from mistakes and recognise the need for the perspectives and approvals of others

  • Deal fairly, with integrity and honestly

  • Always be genuine and kind to our clients

  • Speak up and escalate if you have concerns – do not ignore problems or think it is someone else’s job to fix.

  • Be confident to ask questions, to challenge ideas and practice and to make a difference.

  • You are expected to possess and maintain the skills and knowledge relevant to your role, and understand and comply with any laws and policies that apply to you

  • Professional behaviour is fundamental to our organisation - you are accountable for your actions and expected to continuously build, develop and improve your skills and knowledge to apply best practice to your role.

  • Recognise that environmental and social risks can impact our business, our clients and our team. We are committed to ensuring these risks are identified and managed responsibly, however we also rely on every person to identify, assess and manage these risks across all business activities

  • Fair dealing, with kindness is a fundamental responsibility for everyone

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